May 7, 2012 | Press Release

2011 Real Estate Award:


PORTLAND, Ore. (May 7, 2012) —TMT Development, of Portland, Ore, announced today that it has been awarded the 2011 Real Estate Customer Service Award for Excellence. CEL & Associates presented this award to TMT Development for the company’s superior customer service based on tenant satisfaction. This is the second time that the real estate ownership and development company has received the award, also known as the A-List Award. “Service is our business and our clients always come first,” said President Vanessa Sturgeon. “It is paramount that everyone in our organization invests in building long-term relationships and in helping our tenants find solutions at every turn.”

Since assuming a leadership role in the company in 2003, Sturgeon has strategically guided a legacy of quality personal involvement with a focus on customer satisfaction. “It might seem cliché, but we truly believe that the relationships we have with our tenants, fellow business owners and local vendors are the keys to our success,” she added.

Each year, CEL & Associates, of Los Angeles, Calif., compiles and analyzes survey data from thousands of properties, and then awards companies who “truly provide a superior level of service.” The A-List Award is for companies with client-satisfaction scores of at least 85 percent. The awarding company determines the results based on three satisfaction indices and nine business success factors. The satisfaction categories include overall, property and service while the business success factors include a variety of topics from readiness to solve problems, responsiveness and follow-through, property and relationship ratings.

“Fox Tower has been our home since 2004 and we have continued to be pleased with the responsiveness and follow through of building management,” noted Joe Karas, office managing partner of Moss Adams, LLP. “From the management team to the maintenance crew, TMT’s staff is focused on taking care of their tenants’ needs.”

TMT Development is a developer and manager of 8.5 million square feet of commercial real estate throughout the northwest, including a multitude of properties that span from Salem, Ore. to as far north as Kent, Wash. Some of the prominent sites include the prestigious Fox Tower and the future Park Avenue West development. The other properties range from the historic Studio Building and the Eaton building in Downtown Portland to the Cornelius Fred Meyer and the Hayden Meadows mixed use development, as well as multiple other locations.